How to read your Black + White bill?

Coming soon.

How to set up a direct debit from my bank account or credit card?

Direct debit is convenient, worry free and will save you time and money. To set up direct debit with Black + White, please complete the Direct Debit Authority Form to pay using your bank account. You should download this form if you would like to make an payment using your Visa, Mastercard or Amex, please note a convenience fee of 2% applies when using your credit card.

Please allow up to 14 days for your request to be processed and continue to pay your Black + White invoices by the due date.

Internet Set Up Guide

Coming soon

Email Set up Guides

Coming soon

Connection setup guides for supplied models

Coming Soon

Mobile Broadband information

Please note if you are transferring an existing MBB connection to Black + White you will need to cancel your current connection with your existing provider. This is required as you will be issued a new connection from us rather than transferring or porting your existing number.

Failure to cancel this account will result in continuing charges from your current provider.

Setting Up Your Mobile Broadband (MBB)

This guide applies if you have bought a data stick from us or have a Vodafone NZ stick that you will be using with your Black + White mobile broadband SIM.

Step 1 - Inserting your SIM in your Modem

  1. Remove the cap from the end of the stick.
  2. Slide out the SIM holder from it's slot and insert your SIM
  3. Push the SIM holder back into the stick until it clicks
  4. Plug the USB stick into your computers USB port.
  5. Setup should begin automatically
Troubleshooting

If the set up does not begin automatically, navigate to 'My Computer' and click on the drive which has recognised the USB stick. Click on the icon setup_vmc_lite. The setup software will now begin.

Step 2 - You will be asked to select a Mobile Network Operator from a list, select Vodafone NZ.

Step 3 - If you accept the terms of the license, click on I accept and then click Finish

Step 4 - The install is complete!

Step 5 - Configuring Networking Connection

Now you need to set up the Network connection. All the settings will be saved, so you will only need to enter this information once.

  1. Navigate to your desktop.
  2. Locate the Vodafone Mobile Broadband icon and double click on it.
  3. Click on the Manage Connections on the left of the menu bar.
  4. Now click on View.
  5. A new window called Mobile Connection Settings will pop up.
  6. Click on New. A new window will pop up.
  7. Enter the Name Black + White in the text box
  8. Now click on the APN tab.
  9. Enter www.m2.net.nz
  10. Click OK, Click Connect get online. Finish.

Step 6 - Connecting after the set up

Next time you want to connect just Navigate to your desktop, locate the Vodafone Mobile Broadband icon and double click on it. Make sure it says Black + White in the drop down menu and click on Connect.

A few things to know!

You should shut down your connection when not in use, as some applications on your computer may automatically connect to the internet which will use up you data.

There is a usage monitor on the connection application just click View Usage, you should reset this each billing month. Contact Member Services to check the end of your billing month.

Troubleshooting - email

If you are using an ISP based email and find you cannot send you may wish to try the below settings:

Smtp for outbound ISP pop3/imap4 email: smtp2.vodafone.net.nz

This is required for those members wishing to collect or send their personal ISP email while connected to the Black+White network. It is often referred to as the 'outgoing mail server'.

However if you have a vodefone.co.nz email address you may need to use smtp.vodafone.net.nz